How can we help you?
Frequently asked questions (FAQ)
Shopping with us
At Jay Auto Parts, we maintain a regularly updated inventory of Mopar vehicles and parts, including A-Body, B-Body, and E-Body models. Availability can vary depending on demand and the rarity of specific items.
We recommend contacting our team directly to confirm current stock for the exact vehicle or part you’re looking for. If an item is not immediately available, we can often source it through our network or notify you as soon as it becomes available.
Our goal is to ensure you get the right product, in the best condition, with complete transparency and reliability
Yes, next-day delivery is available for select Mopar parts that are in stock and ready for dispatch. Orders must typically be confirmed early in the day to qualify for next-day shipping.
Please note that delivery times may vary depending on your location, the size of the item, and current logistics conditions. Larger items—such as complete vehicles or oversized components—may require additional time for secure handling and transport.
For the most accurate delivery timeframe, we recommend contacting Jay Auto Parts directly with your order details. Our team will be happy to provide a clear estimate and ensure your order is delivered as quickly and safely as possible.
At Jay Auto Parts, we offer a range of flexible delivery options to meet your needs:
* Standard Delivery: Reliable shipping for all available Mopar parts and accessories.
* Express / Next-Day Delivery: Available for select in-stock items, depending on order time and location.
* Nationwide & International Shipping: We can arrange delivery to customers both locally and internationally.
* Freight Delivery (Vehicles & Large Parts): Secure transport solutions for complete vehicles and oversized components, including A-Body, B-Body, and E-Body Mopar models.
All shipments are handled with care to ensure your items arrive safely and in excellent condition. Delivery times and costs may vary based on your location and the size of your order.
For the best option and accurate pricing, we recommend contacting our team directly with your order details.
Once your order has been processed and dispatched, Jay Auto Parts will notify you promptly via your preferred contact method, such as email, phone, Massager, or WhatsApp.
You will receive a confirmation message including relevant shipping details and, where applicable, a tracking number so you can monitor the progress of your delivery.
If you do not receive a dispatch notification within the expected timeframe, we recommend contacting our team directly for an update. We are always available to provide clear and timely information regarding your order status.
After sale support
At Jay Auto Parts, we take great care to ensure all items are securely packaged and delivered in excellent condition. However, if your order arrives damaged, please follow these steps:
1• Inspect the item immediately upon delivery.
2• Take clear photos of the damage, including the packaging and the product.
3• Contact our support team as soon as possible, providing your order details and the images.
Once we receive your report, our team will assess the situation promptly and arrange an appropriate solution, which may include a replacement, repair, or refund depending on the circumstances.
Please note that reporting the issue quickly helps us resolve it more efficiently with our delivery partners.
Your satisfaction is our priority, and we are committed to resolving any issues in a fast and professional manner.
If an item is missing from your order, we recommend first checking your delivery confirmation and packaging, as some items may be shipped separately depending on size and availability.
If the item is still unaccounted for, please contact Jay Auto Parts as soon as possible with your order number and details of the missing item. Our team will promptly investigate the issue and verify the shipment.
Once confirmed, we will arrange for the missing item to be dispatched or provide an appropriate resolution without delay.
We are committed to ensuring every order is complete and delivered to your satisfaction.
At Jay Auto Parts, we aim to ensure every customer is fully satisfied with their purchase. If you need to return an item, please contact our customer support team first with your order details and the reason for the return so we can guide you through the process.
To be eligible for a return, items must be in their original condition, unused, and returned with all original packaging and components. Once your return request is reviewed and approved, we will provide you with the return instructions, including the correct return address and shipping method.
Please note that certain items, such as specially ordered parts or customized components, may not be eligible for return. Return approval and processing times may vary depending on the item and condition.
Once we receive and inspect the returned item, we will process your refund or replacement promptly in accordance with our policy.
Our goal is to handle all returns fairly, efficiently, and with clear communication throughout the process.
At Jay Auto Parts, we understand how important it is to receive your order on time, and we’re here to help if there are any delays.
If your order has not arrived within the expected delivery timeframe, please first check your tracking information (if provided) for the latest updates. Delays can sometimes occur due to shipping carrier issues, customs processing, or high delivery volumes.
If there are no updates or your tracking information is unclear, please contact our customer support team with your order number. We will promptly investigate the status of your shipment with the delivery carrier and keep you informed throughout the process.
Our priority is to ensure your order reaches you safely and as quickly as possible, and we will work closely with you until the issue is resolved.
Product help
If you are new to working on Mopar vehicles, it is best to start with a basic set of essential automotive tools that will allow you to handle most common maintenance and repair tasks on A-Body, B-Body, and E-Body platforms.
We recommend beginning with a standard starter toolkit, which should include:
A complete socket and ratchet set (metric and SAE sizes)
Combination wrench set
Screwdriver set (flathead and Phillips)
Pliers (needle nose, cutting, and grip pliers)
Breaker bar for high-torque bolts
Jack and jack stands for safe lifting
Torque wrench for proper tightening specifications
As you gain experience, you can expand your toolkit with specialty tools such as pullers, impact tools, and diagnostic equipment depending on the type of work you plan to do.
For classic Mopar builds, having the correct tools is essential for working safely, efficiently, and without damaging original components. If you are unsure, our team at Jay Auto Parts can also guide you based on the specific job or vehicle you are working on.
To ensure you select the correct product for your Mopar vehicle, it is important to match the part or tool with your specific application, including the vehicle model, year, engine type, and intended use.
At Jay Auto Parts, we recommend carefully reviewing the product description and compatibility details before purchasing. For classic Mopar platforms such as A-Body, B-Body, and E-Body, small differences in model year or engine configuration can affect fitment.
If you are unsure, the safest option is to contact our support team with your vehicle details and the job you are planning to carry out. Our specialists can confirm compatibility and recommend the correct part or tool for your needs.
This ensures you get the right fit the first time, helping you avoid installation issues, delays, or unnecessary costs
At Jay Auto Parts, all genuine Mopar parts are supplied with a warranty that protects against defects in materials and workmanship under normal use.
Warranty coverage may vary depending on the type of product and whether it is a standard, performance, or special-order item. In most cases, genuine Mopar parts are covered for a limited period that ensures you receive a quality, factory-standard product free from manufacturing defects.
If a warranty issue arises, our team will assess the claim and may offer a replacement, repair, or other suitable resolution depending on the situation and eligibility.
Please note that warranty coverage does not apply to damage caused by incorrect installation, misuse, modification, racing applications, or normal wear and tear.
For full details on your specific product warranty, we recommend contacting our support team with your order number. We are committed to handling all warranty claims fairly and efficiently.
Yes, Jay Auto Parts accepts major credit card payments for a smooth and secure checkout experience. We typically accept Visa, Mastercard, American Express, and other major payment methods, depending on your location and transaction type.
All payments are processed through secure payment systems to ensure your personal and financial information is fully protected. Your order is only charged once the purchase is confirmed and processed.
If you experience any issues during payment, our support team is available to assist you and ensure your order is completed without delay.
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